TICKETS VIA TOOTOOT – SALE AND PURCHASE CONDITIONS

You may find the entire Terms of use of the Tootoot service on https://backstage.tootoot.fm/en/terms-of-use-general/

1. The Service enables users to purchase tickets for performances offered (inserted) in the Service if the Service user who has offered (inserted) it in the Service has filled in (selected) the Tootoot Ticketing System as the sales channel for the tickets and which are offered for sale (i.e. available) at the particular moment trough Service tools (Application, Service web pages).

2. Service users may purchase tickets through the Service after logging in to their User Profiles.

3. To purchase ticket/s through the Service, Service users shall:

  1. log in their User Profiles or enter a valid e-mail address which the ticket/s will be sent to;

  2. select the performance of their choice, if tickets for such performance may be purchased through the Tootoot Ticketing System (“BUY TICKETS” button appears);

  3. be fully familiar with data and conditions of the particular performance and data and terms of the Service user who has offered (inserted) such performance in the Service;

  4. open an e-form for purchase of tickets (hereinafter referred to as the “Purchase Form”) by clicking the “BUY TICKETS” button;

  5. fill in all required data in the Purchase Form (e.g. choosing a sector, number of tickets, etc.; the extent of the required data may differ depending inter alia on conditions of the particular performance);

  6. choose the form of payment – Cardpay or PayPal service;

  7. be fully familiar with the purchase price of the tickets (including any other fees for the transaction which are always clearly displayed in the ticket price);

  8. be fully familiar with the present Terms;

  9. confirm the data and facts filled-in in the Purchase Form by clicking the “BUY” button; and

  10. after clickingthe “BUY button”, the Service users are automatically redirected either to pages of Tatra banka, a.s. to finish their purchase since the payment of the tickets is carried out through a payment mechanism – the CardPay service provided by Tatra banka, a.s. – by a payment process and under conditions as determined by Tatra banka, a.s. (by filling in the required data and clicking the “SUBMIT” button) or to PayPal pages to finish their purchase of the tickets

Purchase of tickets is successfully finished by settling the purchase price of the tickets, i.e. successful payment transition performed through a payment mechanism – CardPay or PayPal service – and by crediting the Operator’s account involved in the payment mechanism – CardPay or PayPal service – with the purchase price of the tickets. In the event of any complications with the purchase of the tickets, it is necessary to contact the Operator on support@tootoot.co.

4. Service users shall be immediately informed about successful finalization of their purchase and the Operator shall immediately make sure that the purchased tickets are sent and/or made available to the Service users.

5. After any successful purchase the purchased tickets shall be immediately provided to the Service users in the following manner or in the following form:

  1. as the so-called “E-ticket” – hometicket is a method of distribution of tickets exclusively through e-mail addresses where Service users are sent electronic tickets immediately after their successful purchase. The tickets shall then be printed on white A4 office paper. For the tickets to be accepted, they shall contain the following:

– clearly readable and complete QR code;

– performance name, date, start time, venue, purchase price of the ticket and identification of the purchased place at the performance;

– sale number; and

– identification and tax data of the performance organizer.

2. as the so-called “Mobile Ticket” – mobile ticket is available immediately after successful finalization of the purchase in the User Profile of the Service user, particularly in the “PURCHASED TICKETS” section.

Mobile Tickets shall contain a clear and complete QR code, performance name, date, start time, venue, purchase price of the ticket, identification of the purchased place at the performance, sale number and identification and tax data of the performance organizer.

Mobile Tickets shall be shown at the entrance to the particular performance. Internet connection is needed to open Mobile Tickets, therefore, we recommend you to verify the Internet connection at the venue prior to entering it, open the Mobile Ticket in advance or use the hometicket form.

6. Every ticket may be used only once, regardless of the amount of provided forms (or available forms, e.g. as a hometicket and Mobile Ticket) to the Service user as a purchaser. Any unauthorized treatment of tickets shall give rise to responsibility and rights related to violation of relevant legal regulations, particularly the Civil Code, the Penal Code, the Act on Copyright and Rights Related to Copyright and other relevant regulations. Such action may result inter alia in the obligation to compensate any damage or in criminal-law punishment.

7. If there is any change in performance data after tickets have been purchased, namely:

A) a change in the venue; or

B) a change in the performance date; or

C) a change in the performance content (i.e. a change of the performer if one performer – interpreter is supposed to perform, e.g. a musical band; or at least 1/3 performers if several performers – interpreters are supposed to perform, e.g. musical bands); or

D) cancellation of the performance,

the Service user who has purchased ticket/s for the performance via the Tootoot Ticketing System prior to such change in the performance data (any change as referred to in (A) through (D) above) shall be entitled (but not obliged) to withdraw from the contract with the Service user who has offered (entered) the performance in the Service and selected the Tootoot Ticketing System as a sales channel for tickets for such performance which was entered into upon the ticket purchase via the Tootoot Ticketing System and to be returned a full purchase price of the ticket/s for the performance which they have paid via the Tootoot Ticketing System.

8. The Service user who has offered (entered) the performance in the Service and filled in (selected) the Tootoot Ticketing System as the sales channel for tickets for such performance shall inform the Operator of any change in performance data pursuant to III.5.3.6.1 (A) through (D) hereof prior to its occurrence, in any case not later than 1 hour before its occurrence, by sending an e-mail to support@tootoot.co.

The Operator shall then report the change to all Service users who have purchased their ticket/s for the particular performance via the Tootoot Ticketing System by sending e-mails to the e-mail addresses which the Service users have filled in, provided or made available in the Service, not later than 24 hours after delivery of a notification of the change from the Service user as referred to in the previous sentence.

9. The Service users who have purchased their ticket/s for the performance via the Tootoot Ticketing System prior to occurrence of the change in the performance data as referred to in 7 (A) through (D) hereof may exercise their entitlement to withdraw from the contract and to be returned a full purchase price of the ticket/s as referred to in the paragraph 7 hereof, not later than 48 hours after a notification of such change was sent by the Operator pursuant to the paragraph 8 hereof, namely by sending an e-mail to support@tootoot.co, informing about exercising the entitlement, not later than 48 hours after the Operator has sent the notification of such change as referred to in the paragraph 8 hereof. After expiry of such period, the entitlement to withdraw from the contract and to be returned a full purchase price of the ticket/s pursuant to the paragraph 7 and related paragraphs hereof, shall cease to exist in its full extent and without any compensation. Service users’ e-mails containing information about exercising the entitlement to withdraw from the contract and to be returned a full purchase price of the ticket/s pursuant to the paragraph 7 and related paragraphs hereof shall inter alia contain:

  1. identification of the User’s account and of the User Profile of the Service user who is exercising the entitlement or an e-mail address which they have bought the ticket with;

  2. their contact e-mail for communication about the issue; and

  3. ticket identification number (or the identification number of all tickets) in relation to which they are exercising the entitlement to withdraw.

10. The Service user who has exercised the entitlement to withdraw from the contract and who has been returned the purchase price of the ticket/s as referred to in the paragraph 7 and in related paragraphs hereof, shall not be entitled to use the ticket (or any of the tickets) in relation to which the entitlement has been exercised to withdraw from the contract and the purchase price of which has been returned, in any manner without limitation (in particular, but not only, by participating in the performance, selling, donating or transferring the ticket/s to any third party in any other manner, etc.). Any unauthorized treatment of tickets shall give rise to responsibility and rights related to violation of relevant legal regulations, particularly the Civil Code, the Penal Code, the Act on Copyright and Rights Related to Copyright and other relevant regulations. Such action may result inter alia in the obligation to compensate any damage or in criminal-law punishment.

11. As purchasers, Service users shall bear in mind and accept without objections that it is not possible to withdraw from a contract which was entered into at the moment of a purchase of ticket/s for a performance via the Tootoot Ticketing System for any other reason than expressly specified in the paragraph 7 hereof. Performances are services related to leisure-time activities which sellers undertake to provide at an agreed time or in an agreed period of time pursuant to provisions of § 7 (6) (k) of the Act No. 102/2014 Coll. on the protection of consumers in sale of goods or provision of services under remote contracts or contracts executed outside the business premises of the seller and on amending and supplementing certain other acts.

In Bratislava on 17 August 2015